FAQ

🖤 FREQUENTLY ASKED QUESTIONS

Are your items authentic?

Yes. Every item is authenticated by a third-party authentication service before it is listed. The review considers brand-specific details such as materials, construction, hardware, markings, and serial or date identifiers when present. The product listing records any documented identifiers and item-specific supporting evidence available for that piece.

What does your third-party authentication process review?

The review is specific to the brand and item. Depending on the piece, the reviewer may assess construction, materials, hardware, logo details, stitching, interior features, serial or date identifiers, and consistency with known examples. Supporting materials such as a microchip, serial sticker, authenticity card, receipt, box, or dust bag are noted only when they are included with that item.

Can I see the authentication evidence before purchasing?

Yes. Review the product photos and description for documented identifiers, condition notes, and included accessories. If you need additional photos or authentication details before purchasing, contact us before checkout and we will share what is available for that specific piece.


Are items new or used?

All items are pre-owned unless stated otherwise. Each piece is carefully inspected and described.


What is your return policy?

All sales are final. Please review photos and descriptions carefully before purchasing.


When will my order ship?

Orders ship within 1-2 business days from North Carolina.


Do items come with original packaging?

Some items include original dust bags or boxes. This will always be stated in the listing.


Can I request more photos or details?

Yes. Please contact us before purchasing if you need additional information.


Do you offer holds or payment plans?

At this time, all purchases must be completed at checkout.


How often do you restock?

New pieces are added regularly. Follow us on TikTok for live drops and updates.

For live sales and exclusive drops, follow us on TikTok @thehausarchive